Great Prints Store Policies

Customer Care

At Great Prints, your satisfaction is our top priority. We are dedicated to providing you with the best shopping experience possible, from browsing our collection to receiving your custom-designed products. We take pride in offering high-quality merchandise, and we want you to love what you ordered.

If you ever have any questions, concerns, or need assistance with your order, our friendly customer care team is here to help. Whether it’s an inquiry about sizing, product details, shipping, or anything else, don’t hesitate to reach out to us.

We believe in creating lasting relationships with our customers, and we’re always ready to assist you in any way we can. Your feedback is invaluable to us, and we’re constantly striving to improve and ensure that every interaction with Great Prints is a positive one.

Thank you for choosing Great Prints – we truly appreciate your business!

Privacy & Safety

At Great Prints, your privacy is incredibly important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from our online store. By using our site, you agree to the terms outlined below.

1. Information We Collect

We collect information to provide you with a better shopping experience and improve our services. The types of information we collect include:

Personal Information: When you place an order or create an account, we may collect your name, email address, shipping address, billing address, phone number, and payment information.
Order Information: We collect details about the products you purchase, quantities, and other related transaction information.
Usage Data: We may automatically collect data about how you interact with our website, such as IP addresses, browser types, device types, and pages you visit. This helps us analyze website performance and improve your user experience.
Cookies: We use cookies and similar technologies to collect information about your browsing activities and preferences.

2. How We Use Your Information

We use your personal information for the following purposes:

Processing Orders: To fulfill your orders and send you order confirmations, shipping updates, and customer support communications.
Communication: To contact you regarding your order, offer customer support, and send you promotional emails (if you’ve opted-in to receive them).
Improving Our Website and Services: To analyze website traffic and improve our store’s design and functionality.
Marketing: If you’ve opted-in to receive marketing emails, we may send you promotional offers, product updates, and newsletters.

3. How We Protect Your Information

We are committed to safeguarding your personal data. We use a combination of physical, technical, and administrative measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

Secure Payments: All transactions on our website are processed through secure payment gateways. We do not store your payment card details.
SSL Encryption: We use Secure Sockets Layer (SSL) encryption technology to protect your data during transmission.

4. Sharing Your Information

We value your privacy and do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

Service Providers: We use third-party service providers, including Printify (our drop-shipping partner), to fulfill orders and deliver products. These providers are contractually obligated to protect your information and use it only for the purpose of providing services to Great Prints.
Legal Requirements: We may disclose your personal information if required to do so by law or to protect our rights, safety, and property, or the rights, safety, and property of others.

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction: You can access and update your personal information by logging into your account or contacting us directly.
Opt-Out of Marketing: You can opt-out of receiving marketing communications by clicking the "unsubscribe" link in any email or by contacting us directly.
Data Deletion: You may request that we delete your personal information, though some data may need to be retained for legal or accounting purposes.

6. Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete that information.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information to them.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we update the policy, the “Effective Date” at the top of this page will be revised. Please review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please fill out the Customer Inquiries Form.

Terms and Conditions

Effective Date: January 1, 2025

Welcome to Great Prints! By accessing or using our website and making purchases from our online store, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully. If you do not agree to these terms, please do not use our website or services.

1. General Information

Great Prints is an online retailer of custom clothing and merchandise. Our fulfillments are handle via third-party service providers. These Terms and Conditions apply to all users of the website, including customers, visitors, and those who make purchases.

2. Account Registration

To make a purchase on our website, you may be required to create an account. You agree to provide accurate and up-to-date information when registering. You are responsible for maintaining the confidentiality of your account details, including your password, and for all activities that occur under your account.

If you believe your account has been compromised, please fill out our Customer Inquiries Form immediately.

3. Product Information

We strive to provide accurate descriptions, images, and specifications of our products. However, we do not guarantee that all product information, including pricing, is 100% accurate or free from errors. In the event of an error in product details, we reserve the right to correct the error and adjust your order if necessary.

4. Orders and Payment

By placing an order on our website, you agree to purchase the products at the prices indicated and agree to pay all applicable taxes and shipping fees. All payments are processed securely via third-party payment processors. We accept Visa, MasterCard, American Express, and Discover.

Once your order is placed, you will receive an email confirming your order details. We will begin processing your order once payment is successfully completed. Please note that due to the custom nature of our products, all sales are final except in cases of defective, damaged, or incorrect items.

5. Pricing and Availability

Product prices are listed in United States Dollar (USD) and are subject to change without notice. We reserve the right to change the prices of products, shipping costs, or any other fees at any time. If a product is out of stock or unavailable, we will notify you and offer alternatives or a full refund.

6. Shipping and Delivery

Our shipping policies can be found in our Shipping Policy page. Shipping times are estimates, and we are not responsible for delays caused by the shipping carrier, customs, or other factors outside our control. You are responsible for providing an accurate shipping address. We are not liable for any loss or damage caused by incorrect or incomplete address information.

7. Returns and Refunds

Our return and refund policies can be found in our Return and Refund Policy. Due to the custom nature of our products, we do not accept returns for items unless they are defective, damaged, or incorrectly printed. Please contact us within 7 days of receiving your order if there is an issue.

8. Intellectual Property

All content on the Great Prints website, including logos, images, designs, product names, text, and graphics, are the property of Great Prints or its affiliates. You may not use, reproduce, or distribute any content from our website without prior written consent.

9. User-Generated Content

By submitting any content (such as reviews, photos, or comments) to our website, you grant Great Prints a non-exclusive, royalty-free, worldwide license to use, modify, display, and distribute that content for marketing and promotional purposes. You represent and warrant that the content you submit does not infringe any intellectual property rights or violate any applicable laws.

10. Prohibited Conduct

You agree not to engage in any conduct that could harm, disable, or interfere with the functioning of the Great Prints website, including but not limited to:

Using any automated system or software to access our website
Submitting false or misleading information
Engaging in fraudulent activities or other illegal behavior
Violating the rights of others, including intellectual property or privacy rights

11. Limitation of Liability

Great Prints is not responsible for any indirect, incidental, special, or consequential damages arising from your use of our website, products, or services. Our total liability is limited to the amount you paid for the products in question. We are not liable for any damages or losses caused by shipping delays, incorrect addresses, or issues beyond our control.

12. Indemnification

You agree to indemnify and hold harmless Great Prints, its affiliates, employees, and agents from any claims, damages, or liabilities arising out of your use of the website, violation of these Terms and Conditions, or infringement of any third-party rights.

13. Privacy Policy

We are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you agree to the terms of our Privacy Policy.

14. Modifications to Terms

Great Prints reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and the updated date will be reflected at the top. We encourage you to review these terms periodically.

15. Governing Law

These Terms and Conditions are governed by the laws of the state of Missouri. Any disputes related to these terms shall be resolved in Missouri's Small Claims Court, associate Circuit Court, or Circuit Court depending on the amount of the dispute.

16. Contact Us

If you have any questions or concerns about these Terms and Conditions, please fill out our Customer Inquiries Form.

Payment Methods

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MasterCard

American Express

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