Frequently Asked Questions

At Great Prints, we offer a wide range of high-quality products including:

• Custom-designed T-shirts (men's, women's, and unisex)

• Hoodies and sweatshirts

• Mugs

• Tote bags

• Phone cases

• Candles

• Grooming supplies

• Luggage

• and more

Our designs range from trendy and artistic to classic and quirky. We have something for every style!

Placing an order with us is simple:

1. Browse through our products and pick your favorites.

2. Select the size, color, and design (if applicable).

3. Add items to your cart.

4. Proceed to checkout and fill in your shipping details.

5. Complete the payment.

Once your order is confirmed, we’ll take care of the rest!

We accept the following payment methods:

• Visa

• MasterCard

• American Express

• Discover

Your payment is processed securely, so you can shop with peace of mind.

• Order Processing Time: It usually takes 2-7 business days to process and prepare your order for shipment.

• Shipping Time: Shipping times vary depending on your location. Generally, it takes:

  • Domestic (USA): 3-7 business days

  • International: We currently do not ship internationally.

Please note that during peak seasons (holidays, promotions, etc.), shipping times may be a little longer.

Absolutely, you can easily track your order! Once your order has shipped, you will receive an email with tracking information. This email will contain a link to track your package directly through the carrier’s website.

To check the status of your order:

1. Open the tracking email you received.

2. Click on the tracking link provided.

3. You’ll be directed to the carrier's page where you can see the current location and estimated delivery date of your package.

If you don’t see the tracking email in your inbox, be sure to check your spam or junk folder.

You can also see your order status under "My Orders" in your account. It will update as your order is processed and shipped.

Once an order is placed, it enters our processing system fairly quickly. Unfortunately, we are unable to make changes or cancellations after the order has been confirmed.

Please double-check your order details before completing your purchase!

We want you to be happy with your purchase! If for any reason you are not satisfied with your order, please contact us within 30 days of receiving your items. We offer:

• Returns: If the item is defective or damaged, we’ll replace it or issue a refund.

• Exchanges: We do not accept exchanges for sizing or style changes. However, if you received the wrong item, we will gladly replace it for you.

For further details, check out our Return & Refund Policy.

We’re sorry to hear that! If you receive the wrong item or a damaged product, please contact our customer support team within 7 days of receiving your order. Be sure to provide photos of the issue, and we will either replace the item or offer a refund.

At this time, we do not offer the option to upload or create custom designs. However, we have a wide range of pre-designed products to choose from, and we’re always adding new styles and designs to our collection! Be sure to check back often for fresh, unique options.

Yes! We take pride in the quality of our products. All of our t-shirts and merchandise are made from premium materials that are comfortable, durable, and designed to last. Our prints are made using high-quality inks to ensure vibrant and long-lasting designs.

You can reach our customer support team by filling out our Customer Inquiries form under the Refund/Reprint Requests link.